Payments & Security FAQs:

FAQ. What Payments Do You Accept?

For all online payments we use PayPal secure payments, as well as Stripe secure payments. This means we do NOT hold any of your credit card or other card details on our servers, or on our website whatsoever.

We take all major credit cards.

These globally reputable companies deal with your cards and transaction. This means we can securely process your payments with PayPal or with Stripe, even if you want to use a card only.

FAQ. Are My Payments Secure; How Do I know you are Legit?

We’ve invested in making sure your transaction purchases are secure by encryption AND that our hosting company verifies that certification too.

We are Certified Secure with an SSL by McAfeeSecure AND by our hosting company, GoDaddy.

By using PayPal or Stripe you are also well protected as a buyer. We will always be able to 100% return your money if needed simply and easily via PayPal or Stripe payments, or by the card you used for the transaction on invoice.

–> Our strict company policy is to never transfer your payments straight into our accounts. What we do is we ‘hold’ your money in a type of escrow, UNTIL your parcel has arrived + 14 days. This way, your money is held temporarily in a holding account and then only released to us when you the customer have the product in your hands and are deemed satisfied. 

If you’d like to read FAQs on how you can get returns or a size exchange, please go to our Returns FAQ Page.

If you have any questions regarding your payments or orders, please email us: support@ezvelo.shop

We are here to help you!